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Refunds and Cancellations

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24 Hour “No Regrets” Change Policy

We all make mistakes…sometimes, we click that submit button before we realize that we selected the wrong item.  Need to change something, or make an adjustment? We understand, and have established a 24-Hour “No Regrets” Change Policy:

Within the first 24 hours if you realize you wanted something different or you get started and decide this isn’t for you, just let us know.  During this period, we can help make changes to ensure you get what you need. This is due to the fact that all new accounts will be put on an 24-hour trial to test the server and make changes to your order or cancel if necessory

14-Day Refund Policy

Sometimes, a purchase simply isn’t what we were looking for.  For Hosting Accounts, if you are unhappy for any reason within the first 2 weeks (14 days) of signup, we will issue you a 50% refund of hosting costs. We encourage that you use the trial feature before you commit to buy the service.

Other Products and Services

(Scenarios where refunds or changes may come into question)

• • Refunds are not issued for purchased products or services that are unused.
  • Service-based costs (Migrations, Professional Services) are only refunded when the request is made within 14 days, and only if the service has not been executed.
  • Upgrading plans and services are prorated based on your billing cycle, however, downgrading a plan/service is not eligible for a refund for unused time.
  • Contracts for Managed Hosting and Domain of one's Own are annual contracts that are not eligible for any refund.
  • Renewals of all products and services are non-refundable.
  • One refund or account change, per customer, per calendar year.
  • All other sales are final. 

Cancellations

We’re sad to see our customers leave, but when that occasionally happens, we offer a variety of export options.  All customers own their data and can move it out at any time. You can send us using the contact us form

Canceling your Account

You can initiate a cancellation request. You will receive an email confirming your cancellation request has been received immediately after submitting the form. If you are within the initial 14-day window of products eligible for a refund, or we have further questions, we will be in touch. You can also reach out to us directly using the contact us form